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Tenants Guide

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We pride ourselves on giving expert advice and support you through the whole process of renting a home.

We have put together a guide to help you when looking for a home to rent and assist you with understanding the process, if you need any advice or assistance please do not hesitate to contact us.


Step 1 - Criteria

If you are full time employed with no adverse credit history then all you will need to check is your affordability, you can do this on our Affordability Table.

If you are part time employed, do not fit in with the affordability, have an adverse credit history or are in receipt of housing benefit. You will need a guarantor. Your guarantor will need to be full time employed and have a good credit history. They must also fit in with the affordability. Affordability Table. A guarantor will be responsible for any defaults on the rent, and for any dilapidations.

If you have pets then you will need to check if the landlord accepts this. Our criteria is not straightforward as we offer a personal service tailored to our landlords, it is best to check which properties except pets. You may be asked for a larger deposit/pet deposit.


Step 2 - Money

You will need to make sure that you have available to you funds for the deposit, first month’s rent and application fees. The rent in advance is the first month’s rent upfront. The deposit will be either 1 month’s rent or 6 weeks, dependant on the property.

Step 3 - Finding The Right Property

You can click here to see all our available rental properties. We strongly recommend that you register your details with us, as most of our properties are let before they are advertised on our website or property portals.

Step 4 - Securing a property

Once you have found a suitable property this is the stage at which you will be asked to pay your application fees, references will then commence. You will be asked to decide on a provisional tenancy start date and the preferred tenancy term.

Step 5 - References

You and your guarantor if applicable will be emailed an online application form to complete. Our references are carried out by a third party to ensure they are completed quickly and efficiently. They will check with your employer for income details, check for any adverse history and carry out a previous landlord reference on you (if applicable). If you are unsure of any part of the process you should check with us before paying any application fees.

Step 6 - Signing Your Tenancy Agreement

Once all your references are back you will be contacted to come into the office to sign your Tenancy Agreement, all parties named on the tenancy must sign. This is also when any guarantor agreement if applicable is signed. At this stage you will be asked to pay your dilapidations deposit. You are also able to pay your first month’s rent too. A time will be arranged for collection of the keys and signing of the Inventory.

Step 7 - The Inventory

An Inventory and schedule of the condition of the property will be drawn up before you move in. The inventory is a detailed list of any contents and the properties condition. Both parties agree at the beginning on the inventory, this minimises the risk of any disputes at the end of the tenancy. We recommend therefore that you thoroughly check the inventory.

The Inventory is drawn up by us, the landlord or an independent inventory company


Step 8 - Tenancy Start

On the tenancy start date you will be required to sign the Inventory and be released the keys to the property. Now it’s time to move in!

If you have any questions or queries, please contact the branch where one of our experienced staff will be able to assist you.